Return & Refund Policy
At Run To Door, customer satisfaction is our priority. Please review our return and refund guidelines below before making a request.
Change of Mind
Unfortunately, we do not offer refunds for change of mind. However, in exceptional cases, special consideration may be given if:
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The product is in saleable condition
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The item is unused and in its original packaging
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Any accompanying gifts or bonuses received with the item are returned (if applicable)
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The return request is made within 3 days of purchase
Please note that digital products such as e-books are non-refundable for change-of-mind requests.
Faulty or Defective Products
We stand by the quality of our products. If you receive an item that is faulty or defective, you may be eligible for a refund or exchange based on the following conditions:
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Major Defects: If the item has a significant defect or failure, you can choose between a refund or exchange.
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Minor Defects: If the issue is minor, we will provide a replacement within a reasonable time.
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Proof of Purchase: A valid proof of purchase is required for any return, refund, or exchange request.
- Unboxing Video Requirement: To process any claim, you must provide a clear video of the package being opened, showing the parcel and our store name visibly displayed. This video will serve as proof in case of missing, damaged, or incorrect items.